Frequently Asked Questions

Wellness Shouldn’t Be Exclusive—So We Opened the Door to Everyone

You can contact support through your app or browser here to get help with your problem.

Yes. Contact support here to place your membership on hold and pause billing.

You can cancel by logging into your account and selecting Cancel Membership. Cancellation takes effect at the end of your billing cycle.

Log in to your account on the LIFE Network website to update payment information, contact details, and preferences.

Membership unlocks Ellen AI, the full Library, Community spaces, Groups, Places, recipes, workouts, live events, LIFE Market access, and other exclusive member perks. LIFE Premium and TRIUMPH Group Coaching are available for members who want deeper support.

You access all workouts and daily programming through the TRIUMPH Coaching app, an all-in-one platform where your fitness plans, guided workouts, and ongoing coaching support are organized in one place. Download it on Google Play or the App Store.

Team TRIUMPH Workouts are guided, expert-designed movement sessions focused on sustainability, longevity, and consistency. Our coaches are led by Ben Greenfield, voted as America’s Top Personal Trainer.

LIFE Premium includes expanded access beyond a standard membership, offering unlimited access across LIFE Network with unlimited messaging for Ellen AI, an ad-free experience for your favorite wellness podcasts, and TRIUMPH Group Coaching, a structured fitness and health coaching program (in cohorts of less than 15) with daily expert-designed workouts and guidance to help you stay consistent and make meaningful progress toward your health goals.

LIFE Premium is an upgraded membership tier for members who want expanded access, deeper guidance, and enhanced experiences within LIFE Network.

You can find healthy restaurants and cafés, yoga and Pilates studios, gyms and training facilities, and other wellness-focused spots.

Places helps you discover health-forward locations wherever you are or wherever you’re traveling.

You can browse and join Groups through the Groups section in the app or website.

Groups make it easier to go deeper on a topic, connect with people who share your interests, and stay consistent through community.

Groups are focused spaces for members interested in specific wellness topics like longevity, peptides, functional medicine, sleep, training, and more.

You can access the Library by selecting the Library icon on the Life Network app or website, where content is organized by category for easy browsing and discovery.

The Library is the educational hub of LIFE Network, featuring expert-led content from leading voices in health and wellness like Ben Greenfield, Gary Brecka, Angela Foster, Dr. Amie Hornaman, Dr. Sandra Kaufmann, Shawn Wells, and more. It includes podcasts, recipes, articles, videos, and courses designed to help you learn, apply what matters, and make real progress.

You can browse and join events through the Events tab in the Community section on the app or website. Each listing includes details on timing, format, and how to attend.

Yes. The Events area highlights upcoming virtual and in-person health and wellness events, expert sessions, and community gatherings.

You can share updates, ask questions, join conversations, comment on posts, follow experts, and connect with members who are on a similar journey.

Community is where members connect through posts, discussions, and shared experiences around health, fitness, and lifestyle.

Yes. Ellen AI is available to everyone with a free LIFE Network account, though usage and responses are limited. With a LIFE Premium membership, you get unlimited access to Ellen AI so you can ask questions, receive guidance, and build personalized plans without restrictions.

You can ask Ellen AI anything related to health and wellness and receive clear, concrete answers grounded in expert guidance. She helps you create and adjust personalized workouts, nutrition plans, grocery lists, daily routines, recovery and sleep strategies, stress support, and more.

Ellen is a personalized AI health transformation assistant trained on expert guidance from leading wellness professionals, allowing you to ask questions and receive clear, expert-backed answers. She helps turn those insights into realistic, step-by-step plans across fitness, nutrition, and daily habits.

Yes. LIFE Network is available on iOS and Android.

LIFE Network is for anyone who wants to improve their health, performance, and longevity in a practical, guided way, whether you’re just starting or already experienced.

LIFE Network is a centralized health and wellness platform where you can access direct, expert-led answers to your specific questions across fitness, nutrition, recovery, and lifestyle. It brings together education, workouts, tools, and community in one place to help you take clear, actionable steps toward real, sustainable transformation.